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Returns & Exchanges

While we hope that you will love your merchandise if for any reason you are unsatisfied with your purchase of merchandise, we will gladly accept your unworn/unwashed items within 7 DAYS of the delivery date.

POLICY

L'Aqua offers returns for store credits or exchange free of charge*. You must request your exchange or return within 7 days from delivery of your order. You can only exchange your item or return it for store credits. Store credits will be issued within 2 to 3 business days upon receiving the returned items

Items marked on more than 20% sale are not eligible for return or exchange.

NOTE: we do not offer refunds (in money). We can only issue store credits or can exchange your item. Please note we only accept returns or exchanges within 7 days from delivery of your order.

Returns, which will result in store credit, and exchanges must be completed in-store or a courier pickup can be arranged, subject to a fee of AED 40.

CANCELLATION POLICY

Customers can't cancel their order once the payment is done.

CONDITIONS

We will only exchange when items are unused, with sanitary stickers (applicable for swimwear only) and original tags in place. Please take care to preserve any other product packaging. There will be no exchange on hats and jewelry. Returns that include any of the items that are not subject to return or exchange, that have not the required labels, sanitary stickers or is damaged or soiled, will not be accepted and will be returned to the customer and/or refund will be refused.

DAMAGED OR INCOMPLETE ITEMS

Contact us as soon as possible, within 7 days from delivery of your order, on hello@laquadubai.com or +971 58 224 7551 if any of your items have been delivered without tags or sanitary labels in place, your product(s) has a manufacturing defect, goods are damaged, or the order was not correctly fulfilled.

HOW TO REQUEST A RETURN OR EXCHANGE

Items can be returned or exchanged by contacting us through hello@laquadubai.com or +971 58 224 7551. Please mention your order number, name and the item(s) you wish to return or exchange. We will reply you within 24 to 48 hours. Please note we only accept returns or exchanges within 7 days from delivery of your order.

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